1. Professional Conduct
All team members at Coconut Tree Writing Inc. are expected to conduct themselves with professionalism, integrity, and respect for clients, colleagues, and business partners. Any form of discrimination, harassment, or unethical behavior will not be tolerated.
2. Confidentiality
Our team handles sensitive client information with the highest level of discretion. Any documents, communications, or proprietary information shared by clients must remain confidential and should not be disclosed to unauthorized parties.
3. Quality Assurance
We are committed to delivering high-quality content. All writers and editors must follow internal guidelines for grammar, structure, originality, and readability. Plagiarism is strictly prohibited.
4. Deadlines and Commitments
Timely delivery of projects is a core value of our company. All team members must adhere to agreed deadlines and communicate promptly if challenges arise that may impact project timelines.
5. Collaboration and Feedback
Our company thrives on teamwork and continuous improvement. Constructive feedback is encouraged, and team members should remain open to suggestions from colleagues and clients to enhance the quality of our services.
Service Policies
1. Scope of Services
Coconut Tree Writing Inc. offers professional writing services, including but not limited to:
- Content writing (articles, blogs, website copy)
- Copywriting (advertisements, sales pages, product descriptions)
- Editing and proofreading
- Ghostwriting (books, speeches, reports)
- Technical and academic writing
2. Client Onboarding and Project Initiation
Before starting a project, we require a clear brief outlining the client’s objectives, target audience, and preferred tone. A written agreement, including project scope, deadlines, and payment terms, must be established before work begins.
3. Revisions and Edits
We provide up to two free revisions per project to ensure client satisfaction. Additional revisions beyond this limit may incur extra charges.
4. Payment Terms
Clients must adhere to the agreed payment schedule. Payment terms are as follows:
- 50% upfront deposit for new clients
- Balance due upon project completion before final delivery
- Payments can be made via bank transfer, PayPal, or other approved methods
- Late payments may result in service delays or additional charges
5. Refund Policy
Due to the nature of our services, refunds are generally not provided. However, if a client is dissatisfied with our work, we will offer reasonable revisions to meet expectations. Refund requests are considered on a case-by-case basis.
6. Intellectual Property
Upon full payment, clients receive full ownership of the written content. Until payment is complete, Coconut Tree Writing Inc. retains all rights to the content.
7. Turnaround Time
Standard turnaround times vary based on project scope. Estimated delivery timelines will be outlined in the project agreement. Expedited services are available for an additional fee.
8. Communication and Support
Clients can reach out via email at [email protected] for any inquiries. We strive to respond to all messages within 24 business hours.